Refund Policy for PohaandKhichdi.com

Welcome to PohaandKhichdi.com, your go-to destination for delicious and wholesome meals delivered right to your doorstep. We strive to ensure every order meets your expectations of quality and satisfaction. However, we understand that sometimes things may not go as planned. This refund policy outlines how we handle refund requests to ensure fairness and transparency for our valued customers.

1. Refund Eligibility: We want you to enjoy every bite from PohaandKhichdi.com. You may be eligible for a refund under the following circumstances:

  • Quality Issues: If the food delivered does not meet our stringent standards for freshness, taste, and overall quality.
  • Incorrect Order: If you receive an item that differs from what you ordered.
  • Non-Delivery: If your order does not arrive within a reasonable time frame, exceeding the estimated delivery window.

2. How to Request a Refund: Your satisfaction is our priority. If you believe you are eligible for a refund, please follow these steps:

  • Contact Us: Reach out to our dedicated customer support team immediately upon discovering the issue. You can contact us via email at [support@pohaandkhichdi.com]. Please provide details of your order and the nature of the issue.
  • Verification: Our team will carefully review your request and may ask for additional information or evidence to verify your claim.
  • Refund Decision: Once approved, we will initiate the refund using the original method of payment within 5-7 business days. You will receive an email confirmation once the refund has been processed.

3. Contact Information:

  • Customer Support: Our customer service team is here to assist you Monday through Friday from 9:00 AM to 6:00 PM IST. For any questions regarding refunds or general inquiries, please reach out to us at [support@pohaandkhichdi.com].

4. Non-Refundable Items:

  • We are committed to providing fresh and delicious meals. Once items have been consumed or partially consumed, refunds may not be possible unless there is a significant quality issue. We strive to uphold the highest standards of customer satisfaction.

5. Cancellation Policy:

  • Order Cancellations: You can cancel your order penalty-free within 15 minutes of placing it. If preparation of your order has already begun, cancellation may not be feasible. Please contact us promptly if you wish to cancel your order.

6. Policy Updates:

  • PohaandKhichdi.com reserves the right to modify or update this refund policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

7. Customer Satisfaction:

  • Your satisfaction with our service and products is our utmost priority. We value your feedback and strive to continually improve our offerings to exceed your expectations.

Overview:

Our refund and returns policy last 24 hours from ordering. Only if cancelled the order within 40 seconds of ordering, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at refund@pohaandkhichdi.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should mail your product to: 551-KAA/0-715, OM Nagar, Bhilawan, Alambagh, Lucknow Uttar Pradesh, 226005.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your refund to reach you.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@pohaandkhichdi.com for questions related to refunds and returns.